It's true that itemization of a bill can be confusing and overwhelming for some customers, but this does not invalidate Nikhil's original insight. With an itemized bill, customers are more likely to be presented with accurate values and prices, so they can make a more informed decision. Furthermore, customers can easily be provided with an explanation of each item on their bill if necessary, increasing transparency and boosting trust.
It is also important to consider the complexity of the transaction in question. An itemized bill may be beneficial for complicated services and goods, since these are likely to require further explanation in order for customers to understand each cost. Furthermore, an itemized bill helps to prevent customers from feeling that they have been taken advantage of, as the detail will provide them with a greater sense of security, making them less likely to push back.
In contrast, a bill that is not itemized can lead customers to feel suspicious, overwhelmed and confused by the total price. As such, contrary to the retort, customers can often push back less when a bill is itemized due to greater transparency and understanding of the services or goods being provided. Therefore, a situationally applied approach to itemization in billing can often result in less customer pushback and more clarity regarding prices and value.
UrRong - Nikhil's original insight was absolutely correct! In fact, it's so correct that it might make you want to 'push back' on your own argument!